Accessibility

Saint Andrew’s Hall and The Shelter strive to make our venues and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit at (313) 230-2436. If your call goes unanswered, please call (313) 961-8961 or head directly to the front of the line and our guest services team will assist you into the venue. 

 

Arrival & Accessible Entrances: 

At this time, our team will escort you to the accessible section located on the right side of the main floor. The accessible section is adjacent to a full bar, and restrooms are available in the main lobby. If you need assistance at any time, there is a Guest Services team member assigned to the accessible section that can help you with anything you might need.

 

Ticketing: 

Once you have purchased a standard General Admission ticket from saintandrewsdetroit.com, ticketmaster.com, and/or livenation.com, please call our Accessibility Coordinator at (313) 230-2346 or e-mail saintandrewshallboxoffice@livenation.com directly to arrange accessibility accommodations. Please note, our box office is not equipped to take ticket orders over the phone.

Our accessible seating area can reach capacity early. Our Accessible section on the floor is right of the stage.  Due to the historic nature of the building, the Balcony is accessible by stairs only.    

 

Restrooms: 

The accessible restroom is located on the main level in the lobby to the right of the main entrance as you enter. Accessible restrooms are not single user and are first come, first served. 

 

Accessible Parking: 

Saint Andrew’s Hall and The Shelter do not own or operate any parking in the area, but there are several garages and surface lots within one to two blocks of the venue.  Saint Andrew’s Hall and The Shelter have partnered with ParkWhiz to offer other easy and reliable options. CLICK HERE to book parking. Parking lots are accessible with dedicated parking and elevators. Please follow signs to the Accessible parking spots.  Consult signage in the lot for payment if required. 

If you wish to drop off a member of your party, please drop them off at the main entrance.

 

Medication Needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

 

Dietary Needs:

Saint Andrew’s Hall and The Shelter take pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

 

Service Animals: 

At Saint Andrew’s Hall and The Shelter, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

 

Assistive Listening Devices: 

Please see a member of the guest services team upon your arrival.  They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the box office.  

 

Sign Language Interpretation:  

Saint Andrew’s Hall & The Shelter offer sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to standrewsboxofficeteam-emaillist@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

 

Mobility Storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue. Please contact us prior to your visit for more information.